Schedule

Landmark Circle, Lobby Level

Landmark Circle, Lobby Level

Landmark Circle, Lobby Level

The dress whisperer is in the house! Don’t miss this opportunity to see the latest GRAVITAS collection and round out your wardrobe.

Landmark Circle, Lobby Level

Smile for the camera! Stop by and have your professional headshot taken.

Landmark Circle, Lobby Level

Put your best foot forward. Get the advice of a professional on how to showcase your interests, skills and experience on your LinkedIn profile. Sign up at: https://calendly.com/dwcs/mbaservicing25 Sponsored by MCS.

Cumberland B, Exhibition Level

Join us for an opportunity to engage with your industry peers and exchange ideas and best practices. Through facilitated group discussions, hear how others are dealing with the same servicing challenges you are. Pre-registration is required. Space is limited to approximately 80 attendees with a maximum of two attendees per company, please. To attend, you must be: • A servicing executive (manager or above), • Employed by an MBA member company whose dues are based on servicing portfolio volume, • Registered for the conference. Register for the Roundtable in advance at: https://www.surveymonkey.com/r/ServicerRT2025. Sponsored by ServiceLink.

Reunion Ballroom A, Lobby Level

Reunion Ballroom BC, Lobby Level

The Loan Administration Committee (LAC) is MBA’s member-led policy-setting group for the residential mortgage servicing industry. In addition to discussing the political outlook at the federal and state levels and a market update, the Committee will discuss MBA’s advocacy efforts urging the Consumer Financial Protection Bureau to finalize the proposed amendments to its Regulation X mortgage servicing rule and issues related to the rising escrow cost for borrowers. LAC members attending the Servicing Solutions Conference are encouraged to participate to guide MBA’s policy advocacy priorities.

Marsalis Hall, Exhibition Level

Landmark Circle, Lobby Level

Reunion Ballroom A, Lobby Level

Landmark Circle, Lobby Level

Put your best foot forward. Get the advice of a professional on how to showcase your interests, skills and experience on your LinkedIn profile. Sign up at: https://calendly.com/dwcs/mbaservicing25 Sponsored by MCS.

Landmark Circle, Lobby Level

Landmark Ballroom CD, Lobby Level

Guest speaker Jason Dorsey shares unexpected discoveries and practical strategies to lead four generations to excellence. Real estate finance leaders are facing a never-before-seen challenge and opportunity: leading, inspiring, connecting, and unlocking performance with four different generations at the same time. The key for leaders to cross the generational divide is having accurate insights and proven strategies grounded in data. In this inspiring and very entertaining presentation, generational researcher and bestselling author, Jason Dorsey, separates myth from truth to share what is going on with each generation, why, and exactly what leaders can do to inspire results now. Sponsored by ICE Mortgage Technology.

Landmark Circle, Lobby Level

The dress whisperer is in the house! Don’t miss this opportunity to see the latest GRAVITAS collection and round out your wardrobe.

Landmark Circle, Lobby Level

Smile for the camera! Stop by and have your professional headshot taken.

Marsalis Hall, Exhibition Level

Marsalis Hall, Exhibition Level

Landmark Circle, Lobby Level

Need advice on a professional challenge? Sign up for a free 25-minute Speed Coaching session with a certified Fast Forward Coach and get expert guidance on whatever is top of mind for you. MBA and Fast Forward Group have partnered to offer best-in-class executive coaching packages to MBA members. The partnership makes it easier than ever to engage with a roster of certified coaches and at a discounted rate. Whether you’re navigating a tough conversation at work, advice on how to motivate teams during difficult times, or simply balancing work and life, our coaches are here to help. Sessions are available on Wednesday and Thursday, and Fast Forward Group will also be available to answer general questions about the partnership and packages. Sign up through the Calendly link below: https://calendly.com/lpaparo/mba-coaching-corner Learn more about the coaching services available through your MBA membership at this link: https://www.mba.org/conferences-and-education/education-courses/leadership/executive-coaching

Marsalis Hall, Exhibition Level

Continue the conversation on the value of the intergenerational workplace with Jason Dorsey. Sponsored by ICE Mortgage Technology.

Marsalis Hall, Exhibition Level

Landmark Ballroom CD, Lobby Level

Top executives discuss the latest challenges faced by the mortgage servicing industry including evolving MSR market trends amidst an Administration change. This panel discusses the increasing complexities of ever-changing regulations and compliance requirements, technological advancements, changing customer preferences, the need to balance cost and efficiency, and more. Panelists also discuss emerging industry risks, such as property insurance, cybersecurity and loan performance. Sponsored by Assurant.

Booth #411, Marsalis Hall, Exhibition Level

Meet with members of the MBA Education team to learn how you can advance your career this year.

Landmark Ballroom A, Lobby Level

Hear from a diverse panel of servicing experts discussing the current trends in the retained/released decision and servicing in house or using a sub-servicer including the financial and operational opportunities and challenges. Discussion includes the increased use and emphasis on data to help serve the long-term needs of borrowers and the differences between Fannie Mae, Freddie Mac and Ginnie Mae servicing.

Landmark Ballroom B, Lobby Level

This insightful discussion of AI in America’s $14T mortgage servicing sector features concrete examples and expert insights demonstrating how AI is revolutionizing document management, risk assessment, and customer interactions in servicing. See real examples of streamlined operations, reduced costs, and enhanced customer experiences.

Reunion Ballroom E, Lobby Level

Servicers continue to implement extensive changes to loss mitigation policy. Regulators continue to propose new obligations, such as amendments to the servicing rules under Regulation X and FHA’s permanent loss mitigation waterfall. Join a lively discussion on the state of play of loss mitigation policies evolving in the industry today. Sponsored by Bradley.

Reunion Ballroom G, Lobby Level

These experts discuss the latest litigation trends and highlights in Bankruptcy, the Fair Credit Reporting Act (FCRA), the Fair Debt Collection Practices Act (FDCPA), and the Telephone Consumer Protections Act (TCPA).

Marsalis Hall, Exhibition Level

Marsalis Hall, Exhibition Level

Today’s market requires tough “need vs. want” tech stack decisions. This can’t-miss session delivers the State of the Servicing Tech Stack analysis plus the first of two rapid-fire fintech demo packs running live on THE HUB STAGE both days of MBA Servicing. Hosted by The Basis Point’s Julian Hebron, MBA's Tech Showcase will help you make smart decisions that will serve you now and age well as the market changes. This fast, fun, informative session includes demos from the following companies: SAP Fioneer, Outamation, Haven Servicing, KASTLE, and Willow Servicing.

Landmark Ballroom A, Lobby Level

This panel explores the latest trends in borrower communications and practical approaches to maximize their potential value. Topics include AI, digital experiences, compliance, translation, cloud architecture, and more!

Reunion Ballroom E, Lobby Level

Help your customers repair and rebuild faster after a natural disaster through effective loss draft processing. Join us to learn best practices in loss draft management including borrower engagement, expediting and monitoring repairs and handling common challenges such as delayed repairs and mortgagee clause errors.

Reunion Ballroom G, Lobby Level

Join a panel of leaders from the administrative agencies who discuss Administration transition and ongoing servicing policy priorities. Sponsored by Bradley.

Booth #411, Marsalis Hall, Exhibition Level

Meet with members of the MBA Advocacy team to learn how you can support your industry and make meaningful change.

Marsalis Hall, Exhibition Level

Landmark Ballroom CD, Lobby Level

Join industry experts as they discuss post-election insights, potential changes, and how servicers are impacted. Sponsored by Moder Solutions.

Booth #411, Marsalis Hall, Exhibition Level

MBA’s Membership team will be ready to answer your questions and help you make the most of your membership in 2025!

Marsalis Hall, Exhibition Level

Reunion Ballroom A, Lobby Level

Landmark Circle, Lobby Level

Reunion Ballroom B, Lobby Level

Hear from MBA’s VP of Legislative Affairs Madisyn Rhone and MORPAC Chair, Nanci Weissgold, Partner and Co-Chair of the Financial Services Group, Alston & Bird, as we preview the first 100 days of the Trump administration and the 119th Congress and their ability to pursue policy priorities, including GSE release and a comprehensive tax debate. Email Erin Reilly ([email protected]) to RSVP.

Landmark Circle, Lobby Level

Put your best foot forward. Get the advice of a professional on how to showcase your interests, skills and experience on your LinkedIn profile. Sign up at: https://calendly.com/dwcs/mbaservicing25 Sponsored by MCS.

Landmark Circle, Lobby Level

Landmark Circle, Lobby Level

The dress whisperer is in the house! Don’t miss this opportunity to see the latest GRAVITAS collection and round out your wardrobe.

Landmark Circle, Lobby Level

Smile for the camera! Stop by and have your professional headshot taken.

Landmark Ballroom CD, Lobby Level

Learn what economic and market forces are impacting the servicing business now and how they could affect your business objectives and performance goals. Get an analysis of servicer profitability, expense, and productivity plus the latest results on delinquencies, forbearances, and loan workout performance. Sponsored by Safeguard Properties.

Landmark Circle, Lobby Level

Need advice on a professional challenge? Sign up for a free 25-minute Speed Coaching session with a certified Fast Forward Coach and get expert guidance on whatever is top of mind for you. MBA and Fast Forward Group have partnered to offer best-in-class executive coaching packages to MBA members. The partnership makes it easier than ever to engage with a roster of certified coaches and at a discounted rate. Whether you’re navigating a tough conversation at work, advice on how to motivate teams during difficult times, or simply balancing work and life, our coaches are here to help. Sessions are available on Wednesday and Thursday, and Fast Forward Group will also be available to answer general questions about the partnership and packages. Sign up through the Calendly link below: https://calendly.com/lpaparo/mba-coaching-corner Learn more about the coaching services available through your MBA membership at this link: https://www.mba.org/conferences-and-education/education-courses/leadership/executive-coaching

Marsalis Hall, Exhibition Level

Marsalis Hall, Exhibition Level

Marsalis Hall, Exhibition Level

Can’t get enough information about market conditions? Join MBA’s market experts for a Q&A session on the HUB Stage directly following their presentation on the Main Stage. Sponsored by Safeguard Properties.

Marsalis Hall, Exhibition Level

Landmark Ballroom CD, Lobby Level

As a professor to hundreds of students, an executive coach to nearly as many, and a mother to two young daughters, Meg Myers Morgan, Ph.D., spends her day listening to the stories of others. Whether it's the student who claims she's not smart enough to pass the class, the client who declares she's not good enough to lead, or her daughters explaining why they didn't finish their homework, Dr. Morgan constantly works to distinguish the truths from the lies. This talk examines the stories you tell yourself, gives you strategies for improving your self-perception, and uncovers the five truths about confidence, attitude, boundaries, motivation, and energy that will change the way you approach your life and work. Sponsored by Cognizant Technology Solutions. Register now to take charge of your narrative and set yourself up for success! https://mbaforms.mba.org/mPowerServicing25

Marsalis Hall, Exhibition Level

Today’s market requires tough “need vs. want” tech stack decisions. This can’t-miss session delivers the State of the Servicing Tech Stack analysis plus the second of two rapid-fire fintech demo packs running live on THE HUB STAGE both days of MBA Servicing. Hosted by The Basis Point’s Julian Hebron, MBA's Tech Showcase will help you make smart decisions that will serve you now and age well as the market changes. This fast, fun, informative session includes demos from the following companies: Sagent, Matic, Freddie Mac, WaterfallCalc, and ServisBOT Inc.

Marsalis Hall, Exhibition Level

Booth #411, Marsalis Hall, Exhibition Level

Following the highly anticipated Market Outlook session, join Joel Kan and Marina Walsh in the MBA booth to discuss their insights. MBA’s Residential Policy team will also be in the booth to answer your questions on the evolving landscape of Servicing policy.

Marsalis Hall, Exhibition Level

Don’t miss this opportunity to purchase a copy of Dr. Meg Myers Morgan’s new book Everything Is Negotiable and have it signed. Sponsored by Cognizant Technology Solutions. Copies of the book are available for purchase in THE HUB EXPO.

Landmark Ballroom A, Lobby Level

What does the data tell us about the state of mortgage borrowers and the strength of the housing market? This group of servicing experts discusses economic and market conditions impacting default servicing and property disposition.

Reunion Ballroom E, Lobby Level

The home insurance market is facing unprecedented volatility, significantly impacting the mortgage industry. In this session, learn about the current trends in home insurance and the impact on servicing processes and borrowers — from major premium increases to reduced availability of insurance policies. Come away with insights on strategies that can help solve some of the most pressing insurance challenges and streamline the end-to-end experience for mortgage entities and borrowers.

Landmark Ballroom B, Lobby Level

The financial services industry has seen a surge of incidents at banks, nonbanks and vendors. These system or cyber-attacks resulted in data theft for millions of customers, exposed vulnerabilities and in some cases, prohibited business from being conducted. As a result, servicers face increased oversight, and the industry is reevaluating defensive measures. This discussion explores how lenders can strengthen their resilience against these threats.

Booth #411, Marsalis Hall, Exhibition Level

Reunion Ballroom G, Lobby Level

This session examines key topics that raise regulatory risk, including servicing and related fees, escrow account administration, default servicing and loss mitigation, and ongoing focus on FCRA and credit furnishing activities. While “junk” fees and credit reporting issues are at the top of the CFPB’s list, the servicing landscape is also changing. Additional topics include LEP compliance, the impact of proposed changes to the CFPB’s Mortgage Servicing Rules, exam findings, and UDAAP violations. Sponsored by Bradley.

Marsalis Hall, Exhibition Level

Landmark Ballroom A, Lobby Level

The future of servicing depends on our industry’s ability to efficiently exchange servicing data. Whether that exchange is lender to servicer; servicer to GSE or housing agency; it must be clearly defined and easy to read electronically. Join this session to learn about advancements in servicing data standards including the new Loan Boarding Dataset and opportunities to have a voice in agency servicing modernization efforts.

Landmark Ballroom B, Lobby Level

Responsible AI, governance, guardrails – the integration is a delicate balance. Join this session to learn what it means to build genAI solutions responsibly, assess the ROI, guard against AI bias and hallucinations, explain results to regulators, and more. Hear from experts solving these problems every day.

Reunion Ballroom G, Lobby Level

Join this panel of representatives from companies with different business models, as they discuss their vision of a stellar customer experience, successes and challenges. Learn how they incorporate the findings of the J.D. Power Servicer Survey to improve performance. Sponsored by Bradley.

Reunion Ballroom E, Lobby Level

Learn from loan servicing experts about the latest impacts of state legislation and case law around the country. Join this panel and get informed about new and hot topics impacting loan servicers' operational requirements, potential liability areas and recommendations for proactive compliance.

Landmark Ballroom A, Lobby Level

Mortgage servicers implemented two transformational loss mitigation programs over the past year - FHA’s Payment Supplement Account (PSA) and the Veterans Affairs Servicing Purchase (VASP) program. Join industry leaders in a round table discussion and explore the challenges of operationalizing two novel approaches to providing payment in relief in a high-interest rate environment. This session is a 101 discussion on PSA and VASP and ideal for servicers or team members less familiar with the two programs.

Reunion Ballroom E, Lobby Level

The changing climate is reshaping the mortgage servicing industry, with more frequent extreme weather events leading to increased delinquencies and distressed properties. This session covers adaptation strategies, regulatory and compliance challenges, and the role of technology and data in mitigating risks. We’ll also explore community engagement and social responsibility, providing actionable insights to help servicers navigate the complexities of climate change.

Landmark Ballroom B, Lobby Level

In this investigative workshop session, hear from industry leaders on the best ways to utilize existing feedback loops or create new ones to enhance the overall borrower experience. With a focus on the borrower self-service experience, put on your detective hat and analyze clues, follow leads, and confront customer feedback. Ultimately, uncover the true solution for improving the borrower's self-service offerings by simply listening to your borrowers.

Reunion Ballroom G, Lobby Level

Join us for an educational session designed to enhance your professional knowledge and skills. Through structured group discussions, gain insights into how industry peers are tackling common servicing challenges. This session is open to all associate members of the Loan Administration Committee, including technology providers, property preservation vendors, foreclosure firms, and outside counsel. Topics include the use of AI in servicing, addressing surplus funds issues with mortgages that have secretary-held liens, property preservation guidelines and protecting communities, FHA/VA recoverability and its impact on liquidity, and strategies to get ahead of state and local legislation issues. Sponsored by Bradley.

Landmark Circle, Lobby Level

Landmark Circle, Lobby Level

Landmark Ballroom B, Lobby Level

Join your colleagues at the Super Session for an energetic discussion on the latest issues in servicing. Bring your comments and questions on today’s industry hot topics. This session is interactive and a great forum to summarize the week’s learning. Wear your travel attire and come for as long as your schedule allows.