Alicia Goncalves, CMB, Joins MBA as Director of Associate Membership

WASHINGTON, D.C. (April 19, 2024) – The Mortgage Bankers Association (MBA) announced today that Alicia Goncalves, CMB, has joined the association as Director of Associate Membership. In this role, Goncalves will serve as the primary contact for MBA’s Associate members, supporting their business efforts and developing and executing strategies that enhance their engagement with MBA.

“Alicia is a passionate industry advocate who brings nearly two decades of expertise and success in the mortgage business,” said Laura Hopkins, MBA’s Vice President of Membership. “Alicia brings an energetic and refreshing angle to our member services team that will help engage our associate members and ensure they get the most out of their MBA membership.” 

Before joining MBA, Goncalves served as Senior Customer Success Manager at fintech company, nCinco, Inc. Prior to that, she held ascending roles in lending at Norcom Mortgage, most recently as AVP, Assistant Operations Manager. Early in her career, Goncalves held several roles in mortgage and consumer lending at Newtown Savings Bank.

Goncalves is an active member of the Connecticut Mortgage Bankers Association (CMBA), where she serves as Chair of the Young Mortgage Professionals (YMP), President of the YMP Advisory Board, and a member of the Board of Directors. She earned her Certified Mortgage Banker® (CMB) designation in 2023, has served on the mPact steering committee, was a State Captain for the Mortgage Action Alliance (MAA), and is a 2022 graduate of MBA’s Future Leaders program.

In 2021, she co-founded the CMBA’s Women in Mortgage Banking Seminar, which is dedicated to helping women in the business meet their goals, overcome their obstacles, and work towards their own version of success.