POLICY & COMPLIANCE TRACK: Unpacking the J.D. Power Servicer Survey
Join this panel of representatives from companies with different business models, as they discuss their vision of a stellar customer experience, successes and challenges. Learn how they incorporate the findings of the J.D. Power Servicer Survey to improve performance. Sponsored by Bradley.
Speakers
Speakers
Amy Mulloy is VP, Real Estate Servicing & Support at Navy Federal Credit Union. In this role, she directs all servicing functions and activities for performing loans in Navy Federal’s $90B+ mortgage and equity portfolio. She also oversees Mortgage Post Settlement operations and SCRA Servicing activities for all Navy Federal lending products. During her 20+ years with Navy Federal, Amy has held various leadership roles, including settlement services and corporate real estate. She earned her undergraduate degree in Business Administration from Old Dominion University and is a proud Certified Mortgage Banker (CMB). She currently serves on the Advisory Boards for both Assurant and ICE/Black Knight, collaborating with industry peers to drive innovative solutions for the mortgage industry.
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