Schedule

Ballroom Foyer, 3rd Floor

Studio 4, 2nd Floor

All MBA member attendees are welcome to join us for a constructive forum to discuss current legal issues impacting CMF real estate, including topics related to loan origination, securitization, servicing, litigation/risk mitigation, and the regulatory landscape. Best suited for attorneys, general counsel, paralegals and document governance functions.

Mardi Gras Ballroom Salon D, 3rd Floor

If you are a servicing executive for a life insurance company with a current MBA membership, join your peers to discuss topics related to the servicing and asset management of life company general account loans and assets.

Mardi Gras Ballroom Salon E, 3rd Floor

mPact is MBA's network for young professionals in the real estate finance industry. Join us at the in-person mPact Servicing Advisory Committee meeting to learn more about mPact and how you can get involved.

Studios 2-3, 2nd Floor

The Commercial Certified Mortgage Servicer (CCMS) Designee society is for all graduates of the CCMS program. We encourage all designees to attend the society meeting to discuss leadership opportunities, philanthropic initiatives, and emerging issues for today’s servicing and asset management professionals.

St. Charles, 41st Floor

mPact is MBA's network for young professionals in the real estate finance industry. Kick off your conference experience by connecting with your peers. Open to all attendees who are MBA members.

Studio 6, 2nd Floor

Interested in knowing more about the Certified Commercial Mortgage Servicer designation? Drop by to mingle with designees and leaders active in this respected program. Open to all attendees who are MBA members.

Ballroom Foyer, 3rd Floor

Acadia, 3rd Floor

Ballroom Foyer, 3rd Floor

Acadia, 3rd Floor

Start your day with coffee and a continental breakfast, sponsored by Althans Insurance Inc.

Carondelet, 3rd Floor

After opening remarks on the commercial/multifamily real estate finance landscape from MBA’s 2024 Vice-Chair, Christine Chandler, Hear from MBA’s Research and Economics team as they discuss the latest on the economy and the CRE marketplace, with a special focus on issues of importance to commercial mortgage servicers.  This session provides a forecast you can't afford to miss, and helps you understand where the markets are and where they are heading. This session also celebrates the newest recipients of the Commercial Certified Mortgage Servicer (CCMS) designation. Sponsored by PNC Real Estate

Acadia, 3rd Floor

Join us for a cold beverage and a snack, sponsored by HUB Financial Services

Carondelet, 3rd Floor

Join MBA Vice-Chair, Christine Chandler, along with a panel of industry professionals, as they dive into the complex dynamics of rate fluctuations, maturities, and various other critical market conditions. Through insightful discussions. Attend this session to gain valuable insights into the factors shaping today's financial landscape and discover strategies to navigate through evolving market trends with confidence and expertise. Sponsored by Colliers Mortgage

Mardi Gras Ballroom Salon E, 3rd Floor

Lenders continue to increase their scrutiny on insurance waiver requests, leaving servicers to manage the borrower's expectations. This session walks through a complex waiver case study from beginning to end, including the use of risk modeling.

Mardi Gras Ballroom Salon D, 3rd Floor

Inconsistencies around maintenance and inspection requirements make servicing loans difficult. Hear a panel of experts discuss ideas on how to adhere to the new requirements to ensure property health and safety standards are met.

Mardi Gras Ballroom Salon F-H, 3rd Floor

Monitoring and managing compliance requirements at the loan and servicing contract level while tracking numerous covenants and triggers can get complicated. Inproper management can leave the servicer exposed to audit findings or penalties. Join this panel for best practices in managing all the moving pieces to ensure the servicer stays compliant.

Studio 2, 2nd Floor

MBA’s Closing Committee is open to all parties involved in the loan closing process. The group is comprised of lenders, correspondents, and attorneys who collaborate on new and challenging topics by sharing experiences that could be leveraged by others to develop best practices.

Studio 9, 2nd Floor

Acadia, 3rd Floor

Join us for a sampling of New Orleans cuisine at today's lunch, sponsored by RealInsight.

Bonaparte, 4th Floor

Please join us with for a discussion with staff from HUD’s Office of Multifamily as well as the Office of Residential Care Facilities. Topics will include NSPIRE inspections, 10-year PCNAs, Subordinate liens at assignment, Servicing Handbook, Risk Surveillance Dashboard, and Completion of Repairs. There will also be ample time for open Q&A.

Mardi Gras Ballroom Salon E, 3rd Floor

This session offers a forward-looking perspective on modernizing loan servicing and asset management operations. The panelists will explore the intersection of technology, process, data granularity, and connectivity, highlighting their critical role in reimagining loan servicing efficiency and compliance.

Mardi Gras Ballroom Salon D, 3rd Floor

Join the conversation discussing the effects of valuations and borrower financial challenges driving the Debt Service Coverage Ratio below thresholds and learn servicers’ best practices.

Studio 2, 2nd Floor

MBA’s Small Servicers Committee provides a forum for lenders and servicers with 25 or fewer people or who service $10 Billion or less to come together to discuss current issues that impact their operations. Join us for the in-person meeting for a one-on-one discussion with Crescent Title covering topics like cybersecurity, wire / fraud, title perspective on insurance, and much more.

Mardi Gras Ballroom Salon F-H, 3rd Floor

Join us in navigating today's market demands with crucial decisions on technology stacks. Experience rapid-fire fintech demos live at the MBA's Commercial/Multifamily Finance Servicing and Technology Conference. Gain insights to make informed choices that endure market shifts. Dive into this session featuring cutting-edge demos to empower your decision-making. This packed session includes the following demos. Trepp Inc - TreppConnect McCracken Financial Solutions - FEMA Disaster Management North Shore Systems - North Shore CREF Operating System PNC Bank - CRE Servicing Insight Smart Capital - Smart Capital Asset Management Advocate Technologies - Advocate Review Application SS&C Technologies - Precision LM

Carondelet, 3rd Floor

The FBI Director recently warned Congress that hackers are preparing to wreak havoc on critical components of US infrastructure. These risks are real, and recent attacks in real estate finance have debilitating impacts on companies. Attend this session to learn specific actions you and your company can take to be best prepared to protect your company.

Acadia, 3rd Floor

Stop by for a sweet or savory treat, sponsored by HUB Financial Services

Mardi Gras Ballroom Salon E, 3rd Floor

Rumors of a downturn have circulated for the last two years. Join servicers and special servicers as they discuss best practices to prepare for declining appraisal values and defaulting loans.

Mardi Gras Ballroom Salon F-H, 3rd Floor

Complex loans require in-depth investor reporting. Join investor reporting experts as they discuss the evolution of reporting needs to meet investor requirements and the benefit of improved interdepartmental communication and technology.

Mardi Gras Ballroom Salon D, 3rd Floor

Artificial intelligence (AI) and intelligent automation (IA) are common themes that are increasingly emerging in servicing discussions; however, it can be difficult to define those terms, understand how they are applicable to servicing, and conceptualize how to practically and sustainably implement into operations. Hear from a panel of experts to understand the basics of intelligent automation, and today’s use cases.

Studio 2, 2nd Floor

MBA’s Servicing Operations Committee is open to servicing professionals supporting all aspects of Commercial/Multifamily servicing operations. Join us at the in-person meeting to discuss the Impact of escrow analysis, Tech needs in servicing, and next generation of leaders.

Acadia, 3rd Floor

Join your peers for a little French Quarter Fete as we kick off the conference experience with some New Orleans favorites.

Studio 9, 2nd Floor

Ballroom Foyer, 3rd Floor

Ballroom Foyer, 3rd Floor

Acadia, 3rd Floor

Studio 9, 2nd Floor

Acadia, 3rd Floor

Start your day with coffee and a continental breakfast, sponsored by Bellwether Enterprise Real Estate Capital, LLC.

Carondelet, 3rd Floor

Join this session to hear from property casualty insurance expert Gary Sullivan, who discusses drivers behind increased cost and availability of property insurance in the C/MF market, creative short-term solutions, the long-term outlook, how companies can advocate for changes and the role that federal, state and local governments play in the long-term solutions.

Acadia, 3rd Floor

Enjoy a cold beverage and some trail mix to add fuel to the morning breakouts. Sponsored by CoreLogic.

Studio 3, 2nd Floor

Join us for a comprehensive mock test combined with an engaging discussion focused on the four exam topic areas: Servicing Operations, Asset Management, Servicing Company Valuation, and Legal & Regulatory. This interactive session features live polling, allowing participants to actively participate and test their knowledge. The mock test consists of 20 questions, with five questions from each topic area. Prepare for the exam while enhancing your understanding of key concepts. Duration: 2 hours.

Studio 2, 2nd Floor

MBA’s Asset Management Committee is open to asset managers servicing various property types for various capital sources. Join us at the in-person meeting where you hear from Jamie Woodwell regarding ESG, the borrower survey and best practices.

Mardi Gras Ballroom Salon D, 3rd Floor

Join us for an insightful exploration into the dynamic landscape of insurance compliance reviews and the transformative role of technology in shaping its evolution. In this session, examine the challenges, innovations, and opportunities driving the industry forward.

Mardi Gras Ballroom Salon E, 3rd Floor

This session explore the four points of cash management, including forecasting, mobilizing and managing the cash flow, maintaining bank relations, and investing surplus cash in today’s market.

Mardi Gras Ballroom Salon F-H, 3rd Floor

Get valuable insights into the critical role of surveys, zoning compliance, zoning letters and reports, and title companies. Join this session to learn strategies in navigating surveys, zoning letter requirements, and title companies.

Carondelet, 3rd Floor

Join your peers for a comprehensive crash course designed to equip you with the latest insights into origination issues critical for effectively servicing your borrowers throughout the loan lifecycle. Explore essential topics such as cash management structures, renewing rate caps, and a wealth of other pertinent subjects essential for success in today's dynamic lending landscape.

Studio 9, 2nd Floor

Bissonet, 3rd Floor

MBA’s Insurance and Risk Management Committee is open to insurance professionals within Commercial/Multifamily servicing divisions. This committee will discuss pertinent insurance issues and concerns facing the commercial servicing/lending industry. Please join us for a networking lunch and meeting with insurance professionals. Topics will include Lender Placed / Mortgage Impairment and Freddie Mac Insurance updates.

Acadia, 3rd Floor

Line up to meet the author and get your signed copy of "Clear Boundaries - Every Business Woman Essential Safety Guide", while supplies last.

Acadia, 3rd Floor

Mardi Gras Ballroom Salon F-H, 3rd Floor

Join this session to discuss the challenges and nuisances of commercial real estate loan closing. Hear from closing professionals as they present use cases of actual closing scenarios and the innovative workarounds and practical strategies employed for mitigating and overcoming these challenges.

Mardi Gras Ballroom Salon D, 3rd Floor

The complexity of loan requirements demands increased controls for data integrity while new business solutions tease the ease of data mobility, monitoring, and storage. Join the robust conversation as experts debate the need for new business solutions supporting data and technology standardization.

Mardi Gras Ballroom Salon E, 3rd Floor

Given the current market conditions, hear from industry experts as they discuss the Special Servicing trends and challenges of this downturn, as well as best practices.

Carondelet, 3rd Floor

Join your peers for an engaging discussion on the impact of remote and hybrid teams on team engagement, professional growth, and their effects on workforce and leadership development. Explore the challenges and opportunities presented by these evolving work structures, and gain valuable insights into strategies for fostering team cohesion, nurturing individual growth, and cultivating effective leadership in a changing landscape.

Studio 2, 2nd Floor

Acadia, 3rd Floor

Whether you're in the mood for a savory snack or sweet treat, we've got both. Come grab some popcorn or a world-famous New Orleans beignet. Sponsored by CoreLogic.

Mardi Gras Ballroom Salon F-H, 3rd Floor

Join your peers for an engaging discussion of how loan servicers are navigating best practices of money movement, combating fraud, streamlining bank reconciliation, and what they learned from the 2023 banking disruptions. Get unique perspectives as panelist from varying size operations detail how they are leveraging technology to reduce risk and gain operational efficiencies to better serve their clients.

Mardi Gras Ballroom Salon E, 3rd Floor

Borrowers continue to report challenges with staying ahead of property maintenance, paying taxes and insurance, and tenant renewals. Join the conversation with Servicers as they discuss the challenges borrowers present created by the current market conditions and recommended resolutions.

Mardi Gras Ballroom Salon D, 3rd Floor

In this session, hear the state of the industry across different asset classes and explore untapped opportunities such as the medical use of office space, potential retail growth, and emerging hotel sector trends. Identify preferred asset classes from the investors' perspective and examine how these preferences influence servicers.

Carondelet, 3rd Floor

Clear Boundaries- Every Business Woman Essential Safety Guide is the best selling book from co-authors, Jessica Peterson and Christine Beckwith, turned into a safety presentation that has changed the mindset of women everywhere about how they create safe boundaries, this book is a life saver, literally and figuratively. Based on the murders of two colleagues, Christine Beckwith takes the audience on an emotional journey through the dangers that are looming in and around women across the nation and especially those women traveling and interacting socially both in public and on line. Clear Boundaries will level up the safety of all the audience members creating a vigilant awareness around the violence and threats that surround us in modern America. Brought to you by mPower and as seen nationally more than 10,000 women have been certified with the CB Safety training. Come, meet Christine, get educated, level up your safety and that of your loved ones through shared lessons, get motivated and inspired while becoming protected. To RSVP for this event: https://mbaforms.mba.org/CMST24mPower Your RSVP is appreciated but not required for entry.

Ballroom Foyer, 3rd Floor

Ballroom Foyer, 3rd Floor

Mardi Gras Ballroom Salon D, 3rd Floor

Bring your comments and questions for a dynamic discussion on the hottest issues in Commercial/Multifamily Servicing regarding today's industry hot topics. This interactive session is an excellent forum to recap the week's learning. Feel free to attend in your travel attire and participate as long as your schedule permits.