Schedule

To see what we did last time we met in person at MBA's Commercial/Multifamily Finance Servicing and Technology Conference in New Orleans, download the 2024 schedule via the buttons below. 

Download 2024 PDF Agenda

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Sunday, May 19

3:00 PM – 6:00 PM
Registration

Ballroom Foyer, 3rd Floor
3:00 PM – 4:00 PM
CRE Legal Council Meeting (Open to MBA Members; Closed to Media)

Studio 4, 2nd Floor
3:00 PM – 4:00 PM
Life Insurance Company Executive Roundtable (Open to MBA Members; Closed to Media)

Mardi Gras Ballroom Salon D, 3rd Floor
3:00 PM – 4:00 PM
mPact Servicing Advisory Committee Meeting (Open to MBA Members; Closed to Media)

Mardi Gras Ballroom Salon E, 3rd Floor
4:00 PM – 5:00 PM
CCMS Designee Society Meeting (Society Members Only; Closed to Media)

Studios 2-3, 2nd Floor
4:30 PM – 5:30 PM
mPact Servicing Reception (Open to MBA Members; Closed to Media)

St. Charles, 41st Floor
5:00 PM – 6:00 PM
CCMS Society Reception (Open to MBA Members; Closed to Media)

Studio 6, 2nd Floor

Monday, May 20

7:30 AM – 5:30 PM
Registration

Ballroom Foyer, 3rd Floor
8:00 AM – 5:30 PM
Exhibit Area Open

Acadia, 3rd Floor
8:00 AM – 5:00 PM
Membership Engagement Zone

Ballroom Foyer, 3rd Floor
8:00 AM – 8:30 AM
Continental Breakfast in the Exhibit Area

Acadia, 3rd Floor
8:30 AM – 9:45 AM
OPENING GENERAL SESSION: Market Outlook

Carondelet, 3rd Floor

  • Christine Chandler
  • David A. Harrison
  • Reggie Booker
  • Jamie Woodwell
9:45 AM – 10:00 AM
Refreshment Break in the Exhibit Area

Acadia, 3rd Floor
10:00 AM – 10:50 AM
GENERAL SESSION: Servicing in the Current Market

Carondelet, 3rd Floor

  • Ben Larson
  • Christine Chandler
  • Adam Fox
  • Brian L. Hanson
  • Carina Johnson
  • Stephanie T. Milner
  • Jamie Woodwell
11:00 AM – 12:00 PM
BREAKOUT SESSION: Best Practices in Insurance Exception Request

Mardi Gras Ballroom Salon E, 3rd Floor

  • Misty Leeth
  • Kathleen Dufraine
  • Whitney Ronning
  • Laura J. Smith
11:00 AM – 12:00 PM
BREAKOUT SESSION: Challenges of Property Conditions & Inspections

Mardi Gras Ballroom Salon D, 3rd Floor

  • Megan McConville
  • Annabelle Agyeman
  • Jonelle Faal
  • Charles Scott, CCMS
11:00 AM – 12:00 PM
BREAKOUT SESSION: Managing Increasing Compliance Requirements

Mardi Gras Ballroom Salon F-H, 3rd Floor

  • Nachael L. Bright
  • Michael Bruggman
  • Cindy Ina
  • Victoria Kratzberg
11:00 AM – 12:00 PM
Loan Closers Committee Meeting (Open to MBA Members; Closed to Media)

Studio 2, 2nd Floor
12:00 PM – 1:30 PM
Presentation: Stancorp Open House Reception (By Invitation Only)

Studio 9, 2nd Floor
12:00 PM – 1:00 PM
Networking Lunch in the Exhibit Area

Acadia, 3rd Floor
1:00 PM – 2:30 PM
FHA Servicers Roundtable (Open to MBA Members; Closed to Media)

Bonaparte, 4th Floor
1:00 PM – 2:00 PM
BREAKOUT SESSION: Loan Servicing Reimagined - Technology, Process, and Connectivity

Mardi Gras Ballroom Salon E, 3rd Floor

  • James Flake
  • Sharena Daniel
  • Justin Lincoln
  • Daniel Linder
  • Richard Marion, CCMS
1:00 PM – 2:00 PM
BREAKOUT SESSION: The Effects and Challenges to DSCR

Mardi Gras Ballroom Salon D, 3rd Floor

  • Molly Skipper Steele
  • James Gaffney
  • Brian Pounds
  • Leslie Schultze
  • Michael A. Tilden
1:00 PM – 2:00 PM
Small Servicers Committee Meeting (Open to MBA Members; Closed to Media)

Studio 2, 2nd Floor
1:00 PM – 2:00 PM
Tech Showcase

Mardi Gras Ballroom Salon F-H, 3rd Floor
2:15 PM – 4:15 PM
Explore the CCMS Designation: Lending and Real Estate Markets - Test Your Knowledge with Four Case Studies

Studio 3, 2nd Floor
2:15 PM – 3:15 PM
GENERAL SESSION: Cybersecurity - The Bad Guys Are Looking for Opportunities

Carondelet, 3rd Floor

  • Christine Chandler
  • Brett E. Adams
  • Beverly Henshaw, CISSP, CCSP, PMP
  • Michael Nouguier
3:15 PM – 3:30 PM
Refreshment Break in the Exhibit Area

Acadia, 3rd Floor
3:30 PM – 4:30 PM
BREAKOUT SESSION: Brace Yourselves - Impact of Increased Loan Defaults and Decreased Valuations

Mardi Gras Ballroom Salon E, 3rd Floor

  • Chuck Ryba, CCMS
  • Dale Becker
  • Mike Jenkins
  • Katie Schwarting
3:30 PM – 4:30 PM
BREAKOUT SESSION: Investor Reporting Best Practices

Mardi Gras Ballroom Salon F-H, 3rd Floor

  • Melanie Follstaedt
  • Audrey Brann
  • Nicole Denis
  • Tatyana Serikova
3:30 PM – 4:30 PM
BREAKOUT SESSION: Transforming Servicing Operations - Leveraging AI & IA

Mardi Gras Ballroom Salon D, 3rd Floor

  • Bob Wright, CMB, CCMS
  • Megan Czechowski
  • Laura Krashakova
  • Jen Lindell
3:30 PM – 4:30 PM
Operations Committee Meeting (Open to Members; Closed to Media)

Studio 2, 2nd Floor
4:30 PM – 5:30 PM
Opening Reception in the Exhibit Area - French Quarter Fete

Acadia, 3rd Floor
5:30 PM – 6:30 PM
Servicing Senior Executive Reception (Invitation Only)

Studio 9, 2nd Floor

Tuesday, May 21

7:30 AM – 5:30 PM
Registration

Ballroom Foyer, 3rd Floor
8:00 AM – 5:00 PM
Membership Engagement Zone

Ballroom Foyer, 3rd Floor
8:00 AM – 3:30 PM
Exhibit Area Open

Acadia, 3rd Floor
8:00 AM – 9:30 AM
DUS Chief Asset Managers Subcommittee (By Invitation Only)

Studio 9, 2nd Floor
8:00 AM – 8:30 AM
Continental Breakfast in the Exhibit Area

Acadia, 3rd Floor
8:30 AM – 9:30 AM
GENERAL SESSION: Discussion with the American Property Casualty Insurance Association

Carondelet, 3rd Floor

  • Michael Flood, Jr.
  • Gary Sullivan
9:30 AM – 9:45 AM
Refreshment Break in the Exhibit Area

Acadia, 3rd Floor
9:45 AM – 11:45 AM
Explore the CCMS Designation: Take a CCMS Designation Mock Exam

Studio 3, 2nd Floor
9:45 AM – 10:45 AM
Asset Management Committee Meeting (Open to MBA Members; Closed to Media)

Studio 2, 2nd Floor
9:45 AM – 10:45 AM
BREAKOUT SESSION: Evolution of Insurance Compliance Reviews and Technology

Mardi Gras Ballroom Salon D, 3rd Floor

  • Laura Bushey
  • Ashwin Agarwal
  • Jennifer Clements
  • Emily Rasmussen
  • Paul Wooldridge
9:45 AM – 10:45 AM
BREAKOUT SESSION: Show Me the Money - Effective Processes for Cash Managed Loans

Mardi Gras Ballroom Salon E, 3rd Floor

  • Larney Bisbano
  • Bernie Avondet
  • Marcy Burns
  • Dana Jo Martino, CCMS
  • Anne Seehusen, CCMS
9:45 AM – 9:45 AM
BREAKOUT SESSION: Exploring the Interconnections of Title, Survey, and Zoning

Mardi Gras Ballroom Salon F-H, 3rd Floor

  • Jeannette Harry
  • Maxwell Gerwin
  • Luke Hoffman, CCMS
  • Crystal N. Kalinowski, CCMS
  • Melanie Lewis
11:00 AM – 12:00 PM
GENERAL SESSION: Top Origination Issues for Servicers

Carondelet, 3rd Floor

  • David A. Harrison
  • Kristie Alvelo
  • Mike Morey
  • Michael S. Tanner
  • Heather Wright
12:00 PM – 1:30 PM
DUS Operations Subcommittee (By Invitation Only)

Studio 9, 2nd Floor
12:00 PM – 1:30 PM
Insurance & Risk Management Committee Meeting (Open to MBA Members; Closed to Media)

Bissonet, 3rd Floor
12:00 PM – 1:00 PM
Book Signing with Christine Beckwith

Acadia, 3rd Floor
12:00 PM – 1:00 PM
Networking Lunch in the Exhibit Area

Acadia, 3rd Floor
1:00 PM – 2:00 PM
BREAKOUT SESSION: Closing Catastrophes - War Stories and Workarounds

Mardi Gras Ballroom Salon F-H, 3rd Floor

  • Arren Goldman, Esq.
  • Adam Chaudhary
  • Mary Funderburk
  • Rania Galan
  • Velinda Maxwell
1:00 PM – 2:00 PM
BREAKOUT SESSION: Garbage In - Garbage Out: Data Integrity and Business Solutions

Mardi Gras Ballroom Salon D, 3rd Floor

  • Kristi Dowdle
  • Michael Heagerty, CCMS
  • Denise F. Ross
  • Lyle C. Shapland
  • Steven Smith
1:00 PM – 2:00 PM
BREAKOUT SESSION: Digging “Deeper than a Hollar” into Loan Modifications & Special Servicing

Mardi Gras Ballroom Salon E, 3rd Floor

  • Elizabeth E. Burnett, CCMS
  • Saadia Ghazi
  • David W. Haley
  • Christina Hayhow
  • Jerry Smith
2:15 PM – 3:15 PM
GENERAL SESSION: To Infinity and Beyond - Defining the Future Servicing Workforce

Carondelet, 3rd Floor

  • Paula Williams Jackson, CCMS
  • Charlotte Anne Croog
  • Richard Pardoe, CCMS
  • Chris Shamaly
  • Rosie Sheehan
  • Lindsay Tarwater
3:00 PM – 4:00 PM
Servicing Senior Executives & COMBOG Member Roundtable

Studio 2, 2nd Floor
3:15 PM – 3:30 PM
Refreshment Break in the Exhibit Area

Acadia, 3rd Floor
3:30 PM – 4:30 PM
BREAKOUT SESSION: Investor Accounting & Bank Account Management

Mardi Gras Ballroom Salon F-H, 3rd Floor

  • Bob Watson
  • Ashley Fair
  • Dan Kohrs
  • Sara Litton
3:30 PM – 4:30 PM
BREAKOUT SESSION: Silver Linings - Combating Borrower Challenges with Winning Solutions

Mardi Gras Ballroom Salon E, 3rd Floor

  • Laura Johnson
  • Will Hasselmann
  • Chris Mason
  • Jay Smith
3:30 PM – 4:30 PM
BREAKOUT SESSION: Evolution of Capital Sources & Asset Classes and the Impacts to Servicers

Mardi Gras Ballroom Salon D, 3rd Floor

  • Sharon Briskman
  • Frankie T. Jones, Jr.
  • Joe Lovell
  • Derek Vander Veen, CCMS, CRI®
4:30 PM – 6:00 PM
mPower Event: Clear Boundaries - Safety Tips for Business Women

Carondelet, 3rd Floor

  • Christine Chandler
  • Christine Beckwith

Wednesday, May 22

8:00 AM – 10:30 AM
Registration

Ballroom Foyer, 3rd Floor
8:30 AM – 9:00 AM
Continental Breakfast

Ballroom Foyer, 3rd Floor
9:00 AM – 10:30 AM
Super Session (Closed to Media)

Mardi Gras Ballroom Salon D, 3rd Floor

  • Frankie T. Jones, Jr.
  • Katie Schwarting
  • Joni Brown-Haas, CCMS
  • Adam Fox
  • David A. Harrison
  • Mary Hayes
  • Steven R. Johnson
  • Emily Rasmussen

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