CC_S_202.4 Measuring Performance of Commercial/Multifamily Loans

Once servicers identify external requirements and develop internal processes, they are able to assess their performance by measuring compliance against these requirements and processes.

Measuring Performance of Commercial/Multifamily (CMF) Loans addresses the monitoring and measuring of servicing compliance in commercial/multifamily lending. The course begins with a brief look at the areas of compliance and ways in which servicers can avoid non-compliance in those areas. Next, the course examines ways in which servicing compliance is measured. From there, it describes servicing responsibilities in monitoring third-party compliance and the role of contracts in that process. The course also examines ways in which servicers address internal and third-party non-compliance. Finally, the course describes how benchmarking information is obtained and the role benchmarking plays in servicing.

This is a commercial/multifamily course.