CC_S_202.4 Measuring Performance of Commercial/Multifamily Loans

Once servicers identify external requirements and develop internal processes, they are able to assess their performance by measuring compliance against these requirements and processes.

Measuring Performance of CMF Loans addresses the monitoring and measuring of servicing compliance in commercial/multifamily lending. The course begins with a brief look at the areas of compliance and ways in which servicers can avoid non-compliance in those areas. Next, the course examines ways in which servicing compliance is measured. From there, it describes servicing responsibilities in monitoring third-party compliance and the role of contracts in that process. The course also examines ways in which servicers address internal and third-party non-compliance. Finally, the course describes how benchmarking information is obtained and the role benchmarking plays in servicing.

This is a commercial/multifamily course.