GENERAL SESSION: Transformational Change
Top industry change-makers are paving a new way forward through bold acquisitions and tech-driven operations. Hear from executives leading the charge at their companies.
Speakers
Speakers
With over 20 years of experience in the mortgage industry, Paul Akinmade has played a key role in driving CMG Financial’s strategic innovation and growth since joining the company in 2016. As Chief Strategy Officer, he leads critical divisions, including Engineering and Development, Infrastructure, Marketing, Data and Business Intelligence, Consumer Direct, Loan Servicing, and Strategic Initiatives. His diverse experience, beginning as an originator and evolving into a business operator, combined with an MBA from Georgetown University, provides him with a unique perspective on the interconnectedness of the mortgage lifecycle. This enables him to focus on deploying an integrated, cross-functional strategy and fostering change with greater effectiveness. Paul is known for his ability to align advanced technologies with business objectives, consistently delivering data-driven solutions that enhance customer experience, increase productivity, create competitive advantages, and expand market share. He leads his teams with passion and a deep commitment to fostering collaboration, consistent execution, and operational excellence.
Heather Lovier is the Chief Operating Officer of Rocket Companies, overseeing the entire homeownership experience within the organization with a focus on leveraging artificial intelligence to transform the journey. In this role, Heather leads the strategy for Rocket Mortgage’s Banking and Client Experience Operations teams, ensuring seamless integration with Rocket Mortgage’s sister company, Rocket Close. Heather joined Rocket Mortgage in April 2003 as a loan analyst in Operations before transitioning to the Mousetrap team, where she focused on enhancing visibility and prioritization. Following this, Heather assumed leadership of the Business Development team as Vice President, tasked with cultivating and fortifying relationships with key business partners to optimize the mortgage platform and meet client needs. Under her guidance, the Business Development team experienced substantial growth. Heather then pivoted to lead the Client Experience Team, where her focus remained steadfast on fostering unparalleled client satisfaction and elevating the overall client journey. Before her tenure at Rocket Mortgage, Heather built her leadership skills for eight years at an automotive supplier, where she led a customer service team. Heather’s journey has been defined by her unwavering commitment to cultivating leadership rooted in genuine care, accountability, transparent visibility and unwavering support. These principles, anchored in leading from the heart, have been her compass in steering teams toward both personal growth and collective achievements. Beyond her professional endeavors, she is deeply committed to community involvement. Heather has served on the Board of Directors at Gleaners Community Food Bank and volunteered with the Make-A-Wish Foundation as a Wish Coordinator. She also supports Operation Good Cheer, contributing to the well-being of hundreds of children in foster care throughout Michigan.
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