APPLIED COMPLIANCE TRACK: Customer Contact and Marketing
This expert panel analyzes facts and patterns for using social media and other marketing tools in the mortgage space. Experts address Real Estate Settlement Procedures Act (RESPA) implications and also touch upon the recent trends in borrower communications and methods for effective collection and engagement with borrowers.
Speakers
Speakers
David K. Stein is a partner at Taft, Stettinius & Hollister and maintains a national practice in Banking and Consumer Financial Services. For nearly 20 years, David was general counsel for a top fifty lender and now represents and defends institutions of all sizes against claims arising from TILA, RESPA, ECOA, FCRA, GLBA, and other state and federal-related matters. David is the author of MBA's Social and Digital Media Compliance Guide and counsels lenders facing issues related to loan origination and servicing, marketing and sales practices, state and federal regulatory investigations and examinations, privacy and data security, and the defense of legal and administrative claims. He is a frequent speaker and thought leader on RESPA, Fair Lending, BSA/AML, UDAAP and compliance management
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