Ramie Word

Ramie Word serves as the Senior Vice President, Voice of the Customer at Mr. Cooper, where she currently oversees customer experience across the Origination and Servicing channels. Word started with Mr. Cooper over 20 years ago with a vast background in Performing and Default Servicing, including Customer Service & Loss Mitigation. She remains focused on Mr. Cooper’s 6 million+ customers including communication, digital experience, survey insights, and overall sentiment.