GENERAL SESSION: Executive Perspectives on Servicing

Senior Vice President, Residential Policy and Strategic Industry Engagement, Mortgage Bankers Association

Pete Mills is Senior Vice President of Residential Policy and Strategic Industry Engagement at the Mortgage Bankers Association (MBA). In this position, he leads MBA's residential policy team and state and local advocacy program, and directs MBA's residential member engagement efforts across the MBA value platform. Mills is an experienced financial services industry executive with more than 30 years of expertise in public affairs, government relations, public policy and research, all in the housing and mortgage finance arena. Prior to joining MBA, he served as Managing Director and co-founder of the Community Mortgage Banking Project, a public policy organization that represented the interests of companies and coalitions involved in the housing and mortgage finance industries.

Chief Risk Officer, Servbank

As the Chief Risk Officer at Servbank, Shayna Arrington is responsible for overseeing the Bank’s Enterprise Risk and Compliance Management Programs. This includes oversight of Bank risk assessments and evaluation of related controls, all things regulatory compliance, and regulatory relations. Arrington chairs the Bank’s Risk Committee and is a critical voice in the Bank’s corporate governance structure, risk management approach, and culture of compliance. She previously served as the Chief Compliance Officer at The Money Source Inc. (TMS), where she was responsible for compliance across all business channels, including Correspondent, Servicing, Subservicing, and formerly the company’s Retail and Wholesale Origination Channels. She previously worked at a mortgage banking focused law firm where she served as outside compliance counsel to a variety of lenders, servicers, and industry vendors. She has extensive government and regulatory experience, including time at the Department of Housing and Urban Development and the Department of Justice. Shayna has been named to Housing Wire’s Women of Influence, National Mortgage Professional’s 40 under 40 Influential Achievers, a Five Star Women in Housing finalist for the Authentic Leader Award, and most recently honored by American Banker as one of The Most Powerful Women in Banking, Next Honoree. She is a member of the Mortgage Bankers Association and the American Bankers Association where she actively participates on several committees and industry lobbying efforts around regulatory changes and their potential impact on Bank business.

Chief Executive Officer & President, Cenlar FSB

Executive Vice President, Head of Servicing, CMG Financial

Courtney Thompson, EVP Head of Servicing at CMG Financial, has over 20 years of experience in high-risk regulatory solution management, operations, innovation, and human-first strategies. Passionate about bringing the consumer to the forefront of converged mortgage universe through the delivery of meaningful, connected, efficient solutions, she has held executive roles in technology, fintech, consulting and servicing operations. Committed to the fact that “there’s got to be a better way,” Courtney is leading by example with CMG’s new servicing strategy. She has a real knack for deploying innovation in legacy processes.