Heather Lovier

Heather Lovier serves as the Chief Operating Officer at Rocket, a role she has held since June 2024. In this position, she oversees the entire homeownership experience within the organization, with a particular emphasis on delivering a world-class experience for our clients and leveraging artificial intelligence to enhance the journey. Heather leads the strategy for Rocket Mortgage’s Banking and Client Experience Operations teams, ensuring seamless integration with its sister companies, Rocket Close and Rocket Homes. Prior to becoming COO, Heather was the Chief Client Experience Officer from November 2021 to March 2024. She also held various Vice President roles from 2015 to 2021, where she led the Client Experience team, and from 2010 to 2015, where she led the Business Development team. Heather began her career at Rocket in 2003 as a loan analyst in Operations before transitioning to the Mousetrap team in 2005. Before joining Rocket, she spent eight years honing her leadership skills at an automotive supplier, where she led a customer service team.