Crisis Communication Playbook: How to Rapidly Respond to Borrowers with Clear & Empathetic Communications During Natural Disasters

*This is a sponsored webinar. Please be advised your information will be shared with the sponsor.*

Natural disasters like hurricanes, floods, and wildfires can create tremendous stress and uncertainty for homeowners. Mortgage servicers must respond with speed, clarity, and empathy to guide borrowers through their options. This webinar explores how servicers can leverage AI and modern approaches to borrower communications to respond quickly to borrowers in times of crisis while ensuring accuracy and compliance.

Join MBA Education and Messagepoint in exploring how artificial intelligence can enhance crisis response in mortgage servicing. Learn how AI-driven communication tools can accelerate outreach across all channels, optimize borrower communications for clarity and sentiment, and support regulatory requirements. Discover how your organization can improve the borrower experience, reduce operational strain, and deliver the right message—at the right time—when it matters most.

Date/Time

• Tuesday, May 20 (1:00 PM - 2:00 PM ET)

Objectives

• Be ready to issue communications to respond to any situation
• Optimize communications to reduce stress and confusion
• Reach displaced borrowers
• Ensure consistency and alignment across all communication channels

Experience Level

• Entry-Level
• Intermediate
• Advanced

Target Audience

• Mortgage Servicing Managers
• Customer Service Professionals
• Compliance Officers
• Executive Leadership in Servicing Divisions

Speaker(s)

• Patrick Kehoe, EVP Product Management, Messagepoint
• Duwaine Thomas, Executive Consultant, Newbold Advisors