Schedule

The dress whisperer is in the house! Don’t miss this opportunity to see the latest GRAVITAS collection and round out your wardrobe.

Smile for the camera! Stop by and have your professional headshot taken.

Put your best foot forward. Get the advice of a professional on how to showcase your interests, skills and experience on your LinkedIn profile. Sponsored by MCS.

Join us for an opportunity to engage with your industry peers to exchange ideas and best practices. Through facilitated group discussions, hear how others are dealing with the same servicing challenges you are. Pre-registration is required. Space is limited to approximately 80 attendees with a maximum of two attendees per company, please. To attend, you must be: • A servicing executive (manager or above) • Employed by an MBA member company whose dues are based on servicing portfolio volume • Registered for the conference Register in advance at https://www.surveymonkey.com/r/ServicerRT2025. Sponsored by ServiceLink.

Put your best foot forward. Get the advice of a professional on how to showcase your interests, skills and experience on your LinkedIn profile. Sponsored by MCS.

Guest speaker Jason Dorsey shares unexpected discoveries and practical strategies to lead four generations to excellence. Real estate finance leaders are facing a never-before-seen challenge and opportunity: leading, inspiring, connecting, and unlocking performance with four different generations at the same time. The key for leaders to cross the generational divide is having accurate insights and proven strategies grounded in data. In this inspiring and very entertaining presentation, generational researcher and bestselling author, Jason Dorsey, separates myth from truth to share what is going on with each generation, why, and exactly what leaders can do to inspire results now. Sponsored by ICE Mortgage Technology.

The dress whisperer is in the house! Don’t miss this opportunity to see the latest GRAVITAS collection and round out your wardrobe.

Smile for the camera! Stop by and have your professional headshot taken.

The U.S. home insurance market is facing unprecedented volatility, significantly impacting the mortgage finance industry and homeowner experience. This session drills down on key challenges such as the impact of soaring premiums on mortgage eligibility and affordability, tightening of GSE insurance requirements and lack of available coverage and the changing role of lender-placed insurance. Hear what industry executives say about insurance challenges, trends and solutions. Sponsored by Assurant.

These experts discuss the latest litigation trends and highlights in Bankruptcy, the Fair Credit Reporting Act (FCRA), and the Fair Debt Collection Practices Act (FDCPA).

Today’s market requires tough “need vs. want” tech stack decisions. This can’t miss session delivers the State of the Tech Stack analysis plus the first set of rapid-fire fintech demo packs running live on the HUB Stage and in a breakout both days of MBA Servicing. Hosted by The Basis Point’s Julian Hebron, MBA's Tech Showcase will help you make smart decisions that will serve you now and age well as the market changes. This robust session includes the following demos:

This panel explores the latest trends in borrower communications and practical approaches to maximize their potential value. Topics include AI, digital experiences, compliance, translation, cloud architecture, and more!

Learn from loan servicing experts about the latest impacts of state legislation and case law around the country. Join this panel and get informed about new and hot topics impacting loan servicers' operational requirements, potential liability areas and recommendations for proactive compliance. Sponsored by Bradley.

Hear directly from key government leaders about important servicing updates and upcoming priorities at their agencies.

Put your best foot forward. Get the advice of a professional on how to showcase your interests, skills and experience on your LinkedIn profile. Sponsored by MCS.

The dress whisperer is in the house! Don’t miss this opportunity to see the latest GRAVITAS collection and round out your wardrobe.

Smile for the camera! Stop by and have your professional headshot taken.

Learn what economic and market forces are impacting the servicing business now and how they could affect your business objectives and performance goals. Get an analysis of servicer profitability, expense, and productivity plus the latest results on delinquencies, forbearances, and loan workout performance. Sponsored by Safeguard Properties.

Today’s market requires tough “need vs. want” tech stack decisions. This can’t miss session delivers the State of the Tech Stack analysis plus the first set of rapid-fire fintech demo packs running live on the HUB Stage and in a breakout both days of MBA Servicing. Hosted by The Basis Point’s Julian Hebron, MBA's Tech Showcase will help you make smart decisions that will serve you now and age well as the market changes. This robust session includes the following demos:

Can’t get enough information about market conditions? Join MBA’s market experts for a Q&A session on the HUB Stage directly following their presentation on the Main Stage. Sponsored by Safeguard Properties.

As a professor to hundreds of students, an executive coach to nearly as many, and a mother to two young daughters, Meg Myers Morgan, Ph.D., spends her day listening to the stories of others. Whether it's the student who claims she's not smart enough to pass the class, the client who declares she's not good enough to lead, or her daughters explaining why they didn't finish their homework, Dr. Morgan constantly works to distinguish the truths from the lies. This talk examines the stories you tell yourself, gives you strategies for improving your self-perception, and uncovers the five truths about confidence, attitude, boundaries, motivation, and energy that will change the way you approach your life and work. Sponsored by Cognizant Technology Solutions.

Don’t miss this opportunity to purchase a copy of Dr. Meg Myers Morgan’s new book Everything Is Negotiable and have it signed. Copies of the book are available for purchase in THE HUB EXPO.

Whether in a high-risk or low-risk environment, it’s important to be aware of the risks to the economy and housing and mortgage markets that could impact the mortgage servicing industry. This session identifies and ranks those risks based on their likelihood of occurring and the severity of their impact if they were to occur.

The home insurance market is facing unprecedented volatility, significantly impacting the mortgage industry. In this session, learn about the current trends in home insurance and the impact on servicing processes and borrowers — from major premium increases to reduced availability of insurance policies. Come away with insights on how technology and other strategies can help solve some of the most pressing insurance challenges and streamline the end-to-end experience for mortgage entities and borrowers.

The future of servicing depends on our industry’s ability to efficiently exchange servicing data. Whether that exchange is lender to servicer; servicer to GSE or housing agency; it must be clearly defined and easy to read electronically. Join this session to learn about advancements in servicing data standards including the new Loan Boarding Dataset and opportunities to have a voice in agency servicing modernization efforts.

The changing climate is reshaping the mortgage servicing industry, with more frequent extreme weather events leading to increased delinquencies and distressed properties. This session covers adaptation strategies, regulatory and compliance challenges, and the role of technology and data in mitigating risks. We’ll also explore community engagement and social responsibility, providing actionable insights to help servicers navigate the complexities of climate change.

Help your customers repair and rebuild faster after a natural disaster through effective loss draft processing. Join us to learn best practices in loss draft management including borrower engagement, expediting and monitoring repairs and handling common challenges such as delayed repairs and mortgagee clause errors.

Join your colleagues at the Super Session for an energetic discussion on the latest issues in servicing. Bring your comments and questions on today’s industry hot topics. This session is interactive and a great forum to summarize the week’s learning. Wear your travel attire and come for as long as your schedule allows.