POLICY & COMPLIANCE TRACK: Unpacking the J.D. Power Servicer Survey
Join this panel of representatives from companies with different business models, as they discuss their vision of a stellar customer experience, successes and challenges. Learn how they incorporate the findings of the J.D. Power Servicer Survey to improve performance. Sponsored by Bradley.
Speakers
Moderator
Bruce Gehrke currently leads the Lending Intelligence Practice at J.D. Power, developing and implementing client improvement strategies from a data analytical foundation. Previously, as the Chief Operating Officer at SBA Technologies, Inc. in New York, NY, he built enterprise sales operations for SaaS mobile and web-based business management applications and custom software development services. Gehrke holds a Bachelor of Arts degree in Economics from Princeton University.
Speakers
Amy Mulloy is VP, Real Estate Servicing & Support at Navy Federal Credit Union. In this role, she directs all servicing functions for performing loans in Navy Federal’s $100B+ mortgage and equity portfolio. She also oversees Mortgage Post Settlement operations and SCRA Servicing activities for all Navy Federal lending products. During her 20+ years with Navy Federal, Amy has held various leadership roles in real estate, including settlement services and corporate real estate. She earned her undergraduate degree in Business Administration from Old Dominion University and is a proud Certified Mortgage Banker (CMB). She currently serves on advisory boards for several mortgage industry organizations, collaborating with her peers to drive innovative solutions for the benefit of all.
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