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OPENING GENERAL SESSION: Crossing the Generational Divide in the Servicing Industry

Wednesday, February 5, 2025 8:30 AM-10:00 AM Landmark Ballroom CD, Lobby Level
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Guest speaker Jason Dorsey shares unexpected discoveries and practical strategies to lead four generations to excellence. Real estate finance leaders are facing a never-before-seen challenge and opportunity: leading, inspiring, connecting, and unlocking performance with four different generations at the same time. The key for leaders to cross the generational divide is having accurate insights and proven strategies grounded in data. In this inspiring and very entertaining presentation, generational researcher and bestselling author, Jason Dorsey, separates myth from truth to share what is going on with each generation, why, and exactly what leaders can do to inspire results now. Sponsored by ICE Mortgage Technology.

Speakers

Introductions

  • Photo of J.C. Wells
    J.C. Wells

    Vice President, Business Development, ICE Mortgage Technology

    JC Wells is Vice President of Business Development in the mortgage technology segment of Intercontinental Exchange (NYSE:ICE). JC is responsible for acquiring new servicing clients and developing business relationships across the industry. He has worked in the mortgage technology and finance industries for over 25 years and has been at ICE and its predecessor companies for the past 20 years. Prior to ICE, JC was the managing director of UK Operations for Longview Solutions and responsible for sales, client services, and support in the finance industry. JC has an extensive background in helping clients and business partners achieve success by providing them with solutions to streamline business processes, create efficiencies and deliver an enhanced client experience. JC earned a Bachelor of Science degree in Business Administration from the University of Florida.

    • Featured Speakers

  • Photo of Jason Dorsey
    Jason Dorsey

    Generational Researcher and Bestselling Author

    Jason Dorsey is a generational researcher with a passion for uncovering hidden insights and new strategies that future-proof organizations. Jason has been featured on over 200 TV shows from 60 Minutes to the Today Show. He has led over 120 benchmark research studies on four continents to separate myth from truth for leaders. Adweek calls him a “research guru.” He is the president of The Center for Generational Kinetics (CGK), a firm that has worked with over 700 companies around the world to drive innovation, growth, and research-based thought leadership. He is the author of the bestselling book Zconomy: How Gen Z Will Change the Future of Business and What to Do About It. Most importantly, Jason is passionate about the mortgage banking industry and the positive impact we have on families, neighborhoods, and communities.

    • Speakers

  • Photo of Christine Chandler
    Christine Chandler

    2025 MBA Chair-Elect; Executive Vice President, Chief Credit Officer & Chief Operating Officer, M&T Realty Capital Corporation

    Christine Chandler is the 2024 MBA Vice Chair. Christine Chandler has been with M and T since 1991 and has over 30 years of commercial real estate experience. As COO/CCO, Chandler has been responsible for making credit decisions for M and T Realty Capital Corporation (RCC) multifamily and healthcare transactions underwritten in the Fannie Mae and Freddie Mac (Agency) and FHA platforms as well as managing the company operations. In addition, the Asset Management Group and Transformation Team, including technology and process improvement, report to Chandler. She serves on both the MBA Audit and DEI committees; former Chair of the MBA Commercial Real Estate/Multifamily Board of Governors (COMBOG) and former co-Chair - MBA Affordable Rental Housing Advisory Committee.

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