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COMPLIANCE CONVERSATIONS TRACK: Servicing Challenges

Wednesday, May 14, 2025 3:30 PM-4:45 PM
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This session features a moderator-facilitated discussion where attendees ask questions and exchange information to learn how peers are approaching challenges in servicing. Facilitators examine key topics that raise regulatory risk, including servicing and related fees, escrow account administration, default servicing and loss mitigation, and ongoing focus on FCRA and credit furnishing activities. Additional topics include LEP compliance, exam findings, and UDAAP violations.

Speakers

Facilitator

  • Photo of Anoush Garakani, Esq.
    Anoush Garakani, Esq.

    Partner, Alston & Bird, LLP

    Anoush Garakani is a partner on Alston & Bird’s Consumer Financial Services Team. He advises on mortgage banking and consumer finance and concentrates on counseling clients on compliance with federal and state consumer financial protection laws and regulations. He is recognized in the 2021, 2022, and 2023 edition of The Best Lawyers in America© “Ones to Watch” for his work in Corporate Governance and Compliance Law.

    • Speakers

  • Photo of Michael Merritt
    Michael Merritt

    SVP, Default & Customer Care, BOK Financial

    Michael manages the default servicing area at BOK Financial, managing the collection, loss mitigation, foreclosure, bankruptcy, property preservation, post-sale, claims, and loss analysis teams. Prior to joining BOK Financial, he oversaw mortgage sub-servicers at Goldman Sachs and managed in a variety of areas at Mr. Cooper Mortgage primarily in Customer Care, Loss Mitigation, and First Line of Defense. Michael holds an MBA from Texas Tech University, a Master of Legal Studies in Risk Management from Texas A&M School of Law and a bachelor’s in Organizational Leadership from Arizona State.

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