INNOVATIVE OPERATIONS TRACK: Property Insurance Brokerage: Essential Insights for Lenders, Closers, and Servicers

Vice President & Managing Director, Lincoln Financial Group

Frankie Jones is a Vice President and Managing Director in the Mortgage & Real Estate Department for Lincoln Financial Group. In his role, Jones oversees mortgage closing, servicing, and asset management for Lincoln’s commercial mortgage loan portfolio. He is also responsible for manager selection, due diligence, and portfolio construction for Lincoln’s real estate private equity funds portfolio. He currently serves as a vice chair of the MBA Servicer Council and co-chair of the MBA Life Co. Executive Servicers Roundtable. Prior to joining Lincoln Financial in his current capacity, Jones was a partner at Smith Moore Leatherwood LLP where he primarily focused his law practice on commercial real estate, land use and corporate law. He is a graduate of Davidson College and UVA School of Law.

Managing Director, InsureMAC Financial Insurance Services

Gretchan Francis is a respected leader in the forced-placed insurance industry, with over 20 years of banking and insurance experience and deep expertise in creating specialized insurance solutions for financial institutions. As the founder and managing director of InsureMAC, she spearheads efforts to deliver top-tier lender-placed insurance solutions for mortgage servicers, banks, specialty lenders and credit unions. Her career began with pivotal roles at premier banks and insurance brokerages, where she specialized in lender-placed, mortgage impairment, and blanket hazard insurance. Ms. Francis holds a BA from the University of Mount Union and an MBA from Youngstown State University. She is actively involved in key industry associations, championing initiatives that advance our field and promote collaborative success.

Insurance Servicing Manger, Q10 Capital, LLC