BREAKOUT SESSION: Transforming Servicing Operations - Leveraging AI & IA

Managing Director, Precision LM, SS&C Technologies, Inc.

Bob Wright, CMB, CCMS – Bob is currently a Managing Director for SS&C Technologies focusing on the Commercial/Multifamily finance market. He is responsible for delivering next generation technology solutions, including the Precision LM platform and numerous other automation solutions. Prior to SS&C, he was a SVP at PNC’s Midland Loan Services division for 23 years with extensive operational oversight responsibilities throughout the loan servicing division, including technology prioritization, innovation and process improvement, business development and account management. He earned his MBA from the University of Kansas in Finance and BSBA from the University of Missouri, with a dual major in Finance and Real Estate. Bob was appointed to MBA's Commercial Board of Governors in 2022.

Senior Vice President, Head of Apprise, Apprise by Walker & Dunlop

Meghan Czechowski is Senior Vice President and Head of Apprise. Ms. Czechowski joined Apprise with over 15 years of experience which includes the execution and management of teams executing valuation and consulting assignments for all asset types and classes throughout the U.S. She specializes in multifamily product and has been engaged primarily by institutional lenders and investors, life companies, federally regulated banks, GSEs, and private equity lenders. She also has extensive experience in valuations for annual reporting purposes. Throughout her career appraisal and consulting assignments have included all major property types throughout the U.S. such as power centers, mixed use and lifestyle centers, community and neighborhood shopping centers, multifamily properties, industrial buildings, medical office, and single and multi-tenant office buildings. Additionally, her assignments performed include appraisal, feasibility and consulting assignments involving market-rate and affordable apartment complexes, student housing projects, condominiums, vacant land, office buildings, shopping centers, and various investment properties.

Chief Executive Officer, Smart Capital

Laura Krashakova is the CEO of Smart Capital Center. Smart Capital digitizes, automates, and powers insight at every step of a mortgage transaction – from origination and underwriting to asset management and servicing. The AI-powered platform is used by top lenders and asset managers nationwide and analyzes thousands of properties and loans monthly. Laura is a trusted advisor to top lenders and asset managers on how to speed up portfolio reporting, bring deep portfolio insight, and cut costs by eliminating routine manual work and leveraging data at scale.

Vice President & Director - Servicing Business Transformation, Loan Servicing, Northmarq

In her role as Director of Servicing Business Transformation, Jen oversees a team of Business Process Managers and Servicing Business Champions. The combined team serves as the primary liaison between Servicing and IT in driving and implementing Northmarq Servicing technology initiatives. The team is focused on new/improved processes and customer experiences via technology & otherwise, including ideation, testing, and rollout/change management amongst the larger Servicing function. Prior to her current role, Jen held analyst and manager positions amongst the Asset Management team. Jen holds her MBA and BBA from the University of Minnesota with focuses in Finance and Strategic Management.